Evaluating Multi-Step LLM-Generated Content: Why Customer Journeys Require Structural Metrics
generate customer journeys that appear smooth and engaging, but evaluating whether these journeys are structurally sound remains challenging for current methods. This article introduces Continuity, Deepening, and Progression (CDP) — three deterministic, content-structure-based metrics for evaluating multi-step journeys using a predefined taxonomy rather than stylistic judgment. Traditionally, optimizing customer-engagement systems has involved fine-tuning delivery mechanics such as …










