I Vibe Coded a Tool to That Analyzes Customer Sentiment and Topics From Call Recordings
Image by Author Contents# Introduction# Understanding Why Local AI Matters for Customer Data# Transcribing Audio with Whisper# Analyzing Sentiment with Transformers# Extracting Topics with BERTopic# Building an Interactive Dashboard with Streamlit# Reviewing Practical Lessons# Conclusion # Introduction Every day, customer service centers record thousands of conversations. Hidden in those audio files are goldmines of information. Are customers satisfied? What problems do they mention …
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